Cancellation

Cancellation & Refund Policy

Transparent cancellation, refund, booking modification, and management rights information.

Cancellation Policy

  • Booking cancellations must be informed in advance through call, WhatsApp, or email.
  • Free cancellation may be allowed if informed within the permitted cancellation period communicated during booking.
  • Cancellations made after confirmation or close to the check-in date may attract partial cancellation charges.
  • Same-day cancellations or no-shows may not be eligible for any refund.
  • Long-stay PG bookings or reserved accommodations may require prior notice before cancellation.

Refund Policy

  • Eligible refunds, if applicable, will be processed within a reasonable timeframe.
  • Refund timelines may vary depending on payment method or banking process.
  • Advance booking amounts paid for blocked or reserved rooms may be non-refundable in certain cases.
  • Deductions related to damages, unpaid dues, or policy violations may be adjusted before refund processing.

Modification & Management Rights

  • Change of check-in date, room type, or stay duration is subject to availability.
  • Tariff differences may apply for revised bookings or extended stays.
  • Management may cancel or refuse bookings in case of invalid documentation, misconduct, unavailability, safety concerns, or legal concerns.